Machine Stops Mid-Job

Not all problems with SmartBench will display obvious symptoms of a problem, such as a particular noise, or unusual movement characteristics.

One such scenario is where a job file will simply stop progressing through the designated toolpath. Here, the machine stops mid-job.

SmartBench is robust to a point. Like any engineered piece of equipment, it has its operational limits. One such finite specification is the SmartBench ability to operate while experiencing a build-up of static electricity. This is no reason to feel alarmed. The SmartBench is electrically earthed and complies with all international electrical safety regulations, and static electricity will be disperse generally. There is however a possible localised build-up of static electricity which affects the performance of the Z-Head, before it can be discharged through the SmartBench.

Your choice and application of your Extraction unit can directly hinder the operation of your SmartBench, through the build-up of Static Electricity if not setup correctly. Please read our introduction to extraction here

Please follow these steps to avoid localised build-up of static electricity around the SmartBench Z-Head;

1) Keep your extraction hose to a maximum linear distance of 1500mm between the Extraction motor unit and the SmartBench connection nozzle.

2) Be sure that your extraction hose is earthed through your extraction motor unit. If not, fix some copper wire along the length of the extraction hose, making sure that it too is satisfactorily earthed.

3) Run the cut-file, where the problem was observed, "In air". Here, raise the Z-Height datum so that the spindle tool passes clear above the work surface. If your file does not complete, then this problem is not due to static. Next, please review your G-Code file for any corrupted commands

4) Run the cut-file, ideally in a waste piece of material, for instance the reverse side of a failed project. If the issue of localised static electricity has been resolved, then the job-file will complete as planned.

5) If your problems persist, then please submit a Support Ticket, including video evidence of the SmartBench behaviour, G-Code as installed on the Console and all specifications of your chosen extraction system. 

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